Refund policy
We make our gear here in Melbourne and we want you to be happy with it. If something isn't right, get in touch and we'll sort it out.
Last updated: 19 September 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The sections below describe what we offer in addition to them.
If something is faulty or not as described
Email us at support@homelandtactical.com.au with your order number, what the problem is, and a photo if the issue is something we can see.
We'll work out whether a repair, replacement or refund is the right outcome, in line with your rights above. If the product is faulty or not as described, we cover the return postage.
If you change your mind
You can return an unused product in its original condition and packaging within 30 days of delivery for a refund or exchange.
For change-of-mind returns, you cover the return postage, and we recommend using a tracked service. The original shipping cost is not refunded. We can't accept a change-of-mind return on a product that has been fitted, modified or used.
Custom and made-to-order work
Products made to order or made specifically for your rifle can't be returned for change of mind, because they're cut for you and we can't resell them.
Your rights under the Australian Consumer Law still apply to custom work. If it's faulty or not what we agreed, we'll make it right.
Wrong item received
If we've sent the wrong thing, let us know and we'll send the correct item and cover the postage both ways. That one's on us.
How to start a return
- Email support@homelandtactical.com.au with your order number and the reason for the return
- We'll reply with return instructions and the address to send it to
- Pack the product so it arrives in the condition it left in, and include your order number
Please don't send anything back before contacting us, as returns received without notice can be hard to match to an order.
Refunds
Once we receive and inspect the return, we'll let you know the outcome. Approved refunds go back to your original payment method, usually within five business days of approval. How quickly it appears in your account after that depends on your bank or card provider.
Questions
Email support@homelandtactical.com.au. If you're unsure whether something will fit your rifle, ask us before you buy and we'll tell you straight.