Refund policy
Return & Refund Policy
At Homeland Tactical, we stand behind the quality of our gear. If you experience an issue with your order, we will work with you to find a fair solution—whether that is an exchange, store credit, or a refund in accordance with Australian Consumer Law (ACL).
Change of Mind Returns
Timeframe: Return requests must be initiated within 30 days of delivery.
Exclusions: Due to safety and compliance, we cannot accept change-of-mind returns on items that show signs of installation (e.g., oil residue, mounting tool marks, or scratch marks on rails/optics), custom or special orders, or clearance items.
Return Shipping: Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked postal service.
Damaged, Defective, or Incorrect Items Under the ACL, you are entitled to a replacement, repair, or refund for items that arrive faulty, damaged, or not as described:
Inspect your order upon arrival and contact us immediately at support@homelandtactical.com.au if an item is defective or incorrect.
Please provide your order number, a brief description of the issue, and clear photos or video showing the defect.
Defect guarantees do not cover damage caused by improper installation, overtightening/stripped screws, misuse beyond manufacturer specifications, or normal operational wear.
How to Start a Return
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Contact us at support@homelandtactical.com.au with your order number and reason for return.
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Once approved, we will provide you with return instructions and the return postal address.
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Items returned without prior authorisation will not be processed.
Refund Processing Once we receive and inspect your returned gear, we will notify you of the outcome. Approved refunds are processed automatically back to your original payment method within 3–5 business days.